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Contact EPCOR Customer Service

How to Reach a Person at EPCOR

Verified Contact Information

Toll-Free Number:

  • 1-800-667-2345
Call Now
Send Message

Customer Service:

  • +1 780 486 8000
    Crawford Adjusters Canada
  • +1 780 310 4300
    Location In Alberta, ON
  • +1 403 609 6400
    Location In Canmore, AB
  • +1 250 951 2460
    Location In Parksville, BC
  • +1 780 420 5585
    Natural Gas
  • +1 403 591 7774
    Water In Edmonton, AB

Emergency/ Hotline:

  • 1-855-835-1212
    Location In Edmonton, AB
  • 1-800-511-3447
    Natural Gas
  • +1 519 773 5321
    Location In Aylmer, ON
  • +1 403 207 4503
    Location In Chestermere, AB
  • +1 705 445 1800
    Location In Collingwood, ON
  • +1 250 954 5337
    Location In Parksville, BC
  • +1 780 412 4500
    Power, Water, Drainage

Accounting/ Billing:

  • +1 403 207 7071
    Location In Chestermere, AB

Business Customer Service:

  • 1-888-765-2256

General Info:

  • +1 780 412 3721

Media:

  • +1 780 721 9001

Customer Service:

epcor@crawco.ca
Crawford Adjusters Canada
eprite1@epcor.com
Ethics Policy
gas@epcor.com
Location In Aylmer, ON
customercare.ontario@epcor.com
Location In Collingwood, ON
gasapp@epcor.com
Location In Kincardine, ON
frenchcreek@epcor.com
Parksville, BC
etproject@epcor.com
Water In Edmonton, AB
custserv@epcor.com

Jobs/ Career:

indigenousrelations@epcor.com

Media:

media@epcor.com

EPCOR Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular EPCOR Phone Number
1 (800) 667-2345
Average Calls duration
3 minutes
Most Popular EPCOR Email Address
custserv@epcor.com
Issue Resolution Rate
Low (7% reported full resolution)
Contact Method Distribution
70% phone, 30% email
Common Reasons for Contact
Staff, account, payments and charges
View full overview

How to Contact EPCOR Customer Service?

Most Popular Number:

(800) 667-2345
Total calls: 48 Issues resolved: 2 Last call: Apr 29, 2026

The EPCOR phone number for general inquiries is (800) 667-2345. This number is a toll-free option available to clients who need assistance with their services or have questions regarding their account. The customer service team is committed to providing timely and helpful responses to all customer inquiries. It's important to note that the number operates during specific hours, so clients are encouraged to call during these times to ensure they can speak with a representative. For those who prefer to handle their concerns at a later time, the EPCOR customer service team aims to address all inquiries as efficiently as possible, ensuring that no customer's issue goes unresolved.

For those who prefer written communication, the EPCOR customer service email address is custserv@epcor.com. While the response time for email inquiries may vary, the customer service team strives to address all emails as promptly as possible. For more urgent matters, it might be more efficient to call the EPCOR phone number directly. However, for non-urgent inquiries, emailing the customer service team is a reliable way to get your questions answered or your concerns addressed.

The EPCOR customer service hours are Monday through Friday from 8 AM to 7 PM, and on Saturdays from 8 AM to 4:30 PM These hours are designed to accommodate the needs of clients during their typical working and shopping hours. If you have any questions or need assistance with your account outside of these hours, you can still send an email to the EPCOR customer service team, and they will address your concerns as soon as possible. It's important to remember that these hours are subject to change, so it's always a good idea to check the website.

The EPCOR head office is located at 10423 - 101 Street NW, Edmonton, Alberta T5H 0E8, Canada. This address serves as the central hub for all corporate activities and customer service operations. If you need to send a letter or have any formal correspondence, this is the address you should use. For clients who wish to visit the office for in-person assistance or to address concerns directly, it's advisable to call ahead and schedule an appointment. This ensures that a representative will be available to assist you and that your visit can be accommodated within the EPCOR hours of operation.

PissedConsumer Club

Contact Information

EPCOR Website:

EPCOR Help Center:

Corporate Office Address:

EPCOR Utilities Inc.
2000-10423 101 Street NW
Edmonton, Alberta T5H 0E8
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 7 pm

Saturday: 8 am - 4:30 pm


More contact details

Fax:

+1780 441-7118

Summary of EPCOR Customer Service Calls

89 TOTAL
CALLS
03:03 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call EPCOR?

Payments and Charges Question:

  • “Payment”
  • “Invoice for 969819”
  • “High bill”

Product/ Service Question:

  • “Power outage”
  • “Water leak at neighbors house”
  • “Heater is not working”

Request for Information Question:

  • “Wanting an update on when my water will be reconnected”
  • “How much is my bill?”
  • “Firgure out how to pay a overdue account.”

Account Question:

  • “Get an account number”
  • “I need to see who’s names are on the account as my husband and I are getting a divorce”
  • “New account”

Staff Question:

  • “I can not stop my Epcor service”
  • “Terrible service”
  • “The service in Arizona is bad”

Shipping and Delivery Question:

  • “Location change”
  • “Add a location”

Refund Question:

  • “Refund check”
  • “I want to inform you that i will need a refund for wrong online banking in rbc. Note I don't have any account with you.”

Activation/ Cancellation Question:

  • “Want to cancel my service”

Return/ Replace Question:

  • “To change address”

Other Question:

  • “Power out”
  • “Power setup”
  • “Pipeline in my pad”

About

Summary

EPCOR Utilities Inc. is a municipally owned electric utility. The company was founded in 1891 as Edmonton Electric Lighting and Power Company. Its headquarters is based in Edmonton, Alberta, Canada. EPCOR Utilities serves individuals and businesses throughout Alberta and British Columbia. The utility company offers the following services: distributes electricity and water. It provides engineering support for traffic signals and street lights in Edmonton. EPCOR Utilities also regulates water to Arizona, New Mexico and Texas. Customers can manage EPCOR Utilities personal account online on the company website. It is possible to pay by bank transfer, telephone, and mail. EPCOR Utilities provides sponsorships and donations.

EPCOR reviews and complaints

EPCOR is ranked 325 out of 2547 in Utility category

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